FAQ

General

Q. How to place an order?

A. Go to the Order section of the website and send your request with the details of the candle(s) you want (quantity, color, and any preferences). You can also place your order by DM, but all order requests must include the same details.

Q. How long do your candles burn?

A. Burn time varies by size and design. Please refer to the product details in the catalog for the estimated burn time.

Q. Are your fragrances strong?

A. My scents are balanced: noticeable but not overpowering. Great for small to medium rooms.

Q. Do you offer custom or gift candles?

A. Yes! I offer custom scents, labels and designs for special occasions. Contact me via Email or Instagram to request it.

Shipping & Payment

Q. What payment options do you take?

A. I accept Paypal, Venmo and Cash-app.

Q. Where do you ship to?

A. I currently ship across the United States and to most countries worldwide—straight to your doorstep.

Q. Can I track my order?

A. Yes, you'll receive a tracking number by email once your order has shipped.

Q. What's the estimated shipping time?

A. Orders ship within 3 business days; delivery depends on location and time depends on the shipping method you choose.

About the Memory Candles

Q. What is NFC?

A. NFC is the same technology used in contactless payment cards. I use it to store your personalized photo or video for anytime access.

Q. Do I need a special app to use it?

A. No app is required! Simply tap your phone on the candle's label (or tag/card) to view your memory.

Q. How do I send you my photo/video?

A. After your order is confirmed, I’ll ask you to share your photo or video via email or DM, whichever is more convenient for you.

Q. Is it safe like a regular candle?

A. Yes! the Memory Candles are crafted using traditional candle ingredients. The NFC chip is safely embedded in the label or on a separate tag/card. Regular candle precautions still apply.